Production From Silks

We appreciate your business and are committed to providing you with exceptional service and timely delivery. Please review the shipping information below for your order.

Order Processing Time:

Physical orders placed before 3pm Monday to Friday will be dispatched same day. Orders placed after 3pm, at weekends, or on bank holidays will be dispatched the next working day.

Downloads and ebooks are not sent automatically, we currently send them out manually. This means there will be a short delay between placing an order for a download and receiving your download.

The length of time you have to wait will depend on when the download order is placed. If your order is placed before 3pm on a weekday, we'll send your download by 4pm that same day. If you place an order after 3pm on a weekday, it will be sent out to you by 10am the following working day.

UK Shipping Methods & Times:

Standard Shipping (3-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Packaging:

Rest assured that all items will be securely and safely packaged to prevent any damage during transit. Fragile or high-value parts will be packaged with additional protective materials, such as bubble wrap or foam padding.

Shipping Rates:

Shipping rates vary based on the size, weight, and destination of the package. You can view the estimated shipping costs for your order during the checkout process before placing your order.

Order Tracking:

Once your order has been shipped, you will receive an email with the tracking number and carrier information. You can also track your order status by logging into your account.

International Shipping:

We ship worldwide! Please note that international shipping rates and delivery times may vary based on destination. Customers are responsible for any customs fees, import taxes, or additional charges that may apply.